Do you have a question that we haven't answered? Please shoot us an email and we'll be happy to "chat" with you.

  1. Does your crew set up the equipment? Delivery does not include setup.

  2. What do I do if I have an emergency after hours and need to contact someone?  Our manager on duty may be reached by cell phone in the case of an emergency. That phone number is (862) 203-0221.

  3. What is your broken items policy? All rented items must be returned. If items are broken a replacement charge will be assessed to the invoice. Replacement charges vary by item.

  4. When should I place my order? Generally, equipment reservations should be placed as soon as you know the details of your event to ensure the availability of your  desired rental items. A deposit may be required to hold certain items. All orders should be finalized 72 hours prior to delivery or pick up date.

  5. What is your payment policy? We ask that all payments and deposits be made with a credit card. Charges will be made prior to delivery. If any additional charges must be applied for missing and/or damaged items, you will be contacted.


 

Client Responsibility Upon Acceptance

Responsibility of the equipment remains with the client from the time of delivery until the time of return. Please be certain equipment is secured when not in use and protected from the weather. Charges will be assessed for lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. A valid credit card is required as security for any potential damage or loss.